Orders usually ship within 1–2 business days. Once dispatched, delivery takes 3–7 business days within the contiguous U.S., and 7–14 business days to Canada and Mexico. You’ll get a tracking link by email as soon as your package leaves our warehouse.

Yes — we ship to the U.S., Canada, and Mexico. Free shipping applies on orders over $50 USD. Import duties or taxes (if any) are calculated at checkout.

We offer a 30-day return window on unused, unwashed items in original packaging. If something’s not right, email us at [email protected] and we’ll sort out a refund or replacement — no questions asked.

Click the tracking number in your shipping confirmation email. If you can’t find it, email us with your order number and we’ll resend it.

Yes. Every GOIOUT product is covered by a 1-year limited warranty against defects in materials and workmanship. Normal wear and tear is expected — that’s what gear is for.

We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other regional payment methods available at checkout.

We test every product on real trips — rain, wind, dirt, and bad grill-weather included. If a product doesn’t survive a weekend of real use, it doesn’t go on the shelf.

Email us at [email protected] or call +86-18300007451. We reply within 24 hours on business days.